Terms & Conditions
Upon receipt of the purchased part, buyer must return a rebuildable core within 30 days and include a copy of the original invoice inside the box in order to receive the core deposit refund. Failure to comply with both of these stipulations will result in forfeiture of the core deposit. Core exchange must be complete and fully assembled with all its original parts in tact (A box of parts does not meet our requirements).

Requirements For Refund
Unless otherwise stated or published, all core exchanges are subject to inspection that could result in deductions from the core deposit. If it is stated or published “100% core deposit refund,” then no deductions will be made and full credit is given under three conditions. First, the part must be completely assembled with no missing components. Secondly, the part can not be pieced together from several other partial cores. (If you have junk cores you would like to sell, contact us and we will gladly purchase them in a separate transaction). Lastly, you must include a copy of the original invoice inside the box with your core return.

Rebuildable condition is understood to mean that main components of the part can be repaired, rebuilt and recycled preventing the need to replace the entire part. Non-critical wear areas and non-moving components that do not wear over time under normal use cannot be broken, missing, or damaged to the extent it warrants replacing the component. If the part is deemed not rebuildable, no refund will be given.

PLEASE NOTE: we strictly adhere to our core return policy in order to keep costs down and pricing low. Once the core has been taken apart and inspected, we will not return the core or any part of it to the customer. Even if the core credit is denied. Again, in order to receive refund credit, a copy of the original invoice must be included inside the box. Failure to include the original invoice inside the box along with the core return will result in a forfeiture of the core deposit.

Shipping Your Core
If a core return shipping label was provided by Deep South Auto Parts, it has been created specifically for the weight and box dimensions of the item purchased. If the original box cannot be used, contact Deep South Auto Parts for instructions. Failure to comply could result in additional charges from the shipping provider. If additional charges are incurred, the customer will be responsible for paying the difference.

The buyer maintains complete responsibility for the core return throughout the shipping process, until it reaches Deep South Auto Parts’ facility. Core exchanges must be properly packaged to prevent fluid leaks. If a core exchange cannot be delivered to Deep South Auto Parts due to leaking fluids or improper packaging, buyer forfeits the core deposit.

Refunds & Credits
Process time for refunds is generally 3-5 business days. All deposits will be refunded to the payment method used at purchase. No exceptions.

Exclusions
Certain part numbers are considered non-rebuildable due to the parts themselves being obseleted by the manufacturer. Components used to rebuild these items are unavailable for purchase and will not be accepted as a rebuildable core exchange. In this case, the core deposit will be forfeited.

Other Terms
Unless otherwise agreed upon, purchased parts will not ship until core deposit or core exchange is received by Deep South Auto Parts.

MAIL CORES TO:
Core Return
305 E County Line Road
Edinburgh, IN 46124

P: (877) 422-1150
E: sales@dsapinc.com

BUSINESS HOURS
Available to assist you:
Monday – Friday: 8am-10pm EST
Saturday: 9am-11pm EST